www.stikchik.com
For over 20 years, I have managed web projects and developed and designed a wide array of websites for small individual business clients to large corporations in a marketing/agency environment. I work easily within cross-functional teams from account managers to creatives to front and backend developers. In addition to HTML and CSS skills, I have experience in project management, content management, SEO, Agile/Scrum, software development lifecycle (SDLC), copywriting and editing, managing small and large teams. I have worked in several industries over my career including marketing, higher education, manufacturing, entertainment, restaurant, legal, banking, retail, and non-profit. In my limited free time, I am also an accomplished French pastry cook and have provided catering for small events and local restaurants.
Designs, develops, troubleshoots, debugs and implements templates and small databases for the Bank's sites while balancing the needs of business owners and site visitors against technical capabilities. Responsible for the overall editorial integrity and information architecture of the Bank's sites. Responsible for the day to day maintenance of site pages and templates via TeamSite and Sitecore CMS and Dreamweaver. Creates, develops and implements web projects for the Bank's sites according to standards, specifically, coordinating server migration for all bank web applications and creating/executing a project plan for SEO improvement. Conducts usability testing of new site applications, pages and interfaces with a special attention to ease of use and ADA compliance. Manages and performs website editorial activities, including content change approvals, content updates and working with content providers to update and maintain content. Tests and evaluates templates against a defined test plan for technical compatibility. Prepares formal project briefs, test plans and application development processes. Participates in System-wide projects and work groups and attends System-wide meetings and conferences. Meets with business users to determine needs and identify appropriate tools for web development and follows-up with business users, team members and managers to ensure successful web implementation, user satisfaction and team awareness.
Set up complex campaigns on a 3rd-party email service provider platform (Responsys). Created and tested email/browser campaigns for several high-end retail brands, using HTML/CSS and minor Javascript editing and codes a variety of different conditional statements to use proprietary built-in functions within the Interact framework to display specific variable content as needed. Proficient in email marketing best practices for creating user-focused content. Ensures perfect accuracy when building campaigns that reach out to over 15 million customers on a weekly basis. Utilized SQL efficiently to manipulate data for use with specific campaigns. Used project management skills, organizational skills and the ability to effectively manage multiple projects at once. Strong interpersonal communication skills; ability to collaborate with cross functional teams in a fast pace agency environment. Critical eye for detail with the ability to quickly troubleshoot and analyze work.
Supports the eCommerce Marketing, Merchandising and Creative efforts through the production of on-line content and site pages. Communicates as needed with Marketing, Merchandising, Design, Copy and other functional teams. Creates new or updates existing promotional pages and integrated site placements through the use of a browser-based web content management application. Turns creative designs/layouts into a finished product, utilizing HTML, CSS, XML, Flash and JavaScript as needed, adhering to tight deadlines and specific guidelines and styles, with minimum supervision. Coordinates with internal teams to create business requirements for website page updates, additions or enhancements; leveraging past experience and continuous learning of online user experience best practices. Provides immediate day-to-day support of page production-related requests in a timely manner. Performs project scheduling and troubleshoots a variety of issues relating to content production and execution. Converts/optimizes external content sources, such as HTML, MS Word, Text, graphics, etc. as needed to comply with internal standards. Represents Content Administration team in meetings involving daily and weekly updates.
Responsible for creating and maintaining web content repositories and establishing best practices for more than 60 websites. Manage all editorial content, including writing and editing, as well as researching information that enhances the value of the site. Also request and evaluate additional content from providers and communicate technical requirements. Collaborate with stakeholders across teams to gather feedback for website enhancements. Also manage approval and authorization of site content. Create and maintain online documentation on current web projects and supported web applications and develop internal taxonomy. Manage Google Analytics reports and optimize websites for SEO, adhering to best practices.
With a seven-member team, produce and maintain more than 60 online marketing, SEO-optimized websites for the national cable industry using HTML/CSS, as well as Javascript and JQuery in Agile/Scrum environment. Responsible for UA testing in multiple browser environments, including mobile, as well as deployment of releases throughout the production cycle.
Managed day-to-day content updates for websites using HTML, Javascript, CSS, Dreamweaver and Active Matter Content Management System. Coordinated, developed, and posted audio/video streaming, advertising, and other interactive elements using Macromedia Flash and Windows Media. Served as lead on graphic design and production for the association's websites using Adobe Macromedia design and editing tools. Led web team to develop visual design, architecture and functionality that reflect site and audience development strategies. Evaluated the effectiveness of web presence, using WebTrends web traffic software, researched alternatives, and recommended and implemented changes. Maintained navigational rules and information organization.
Developed and designed full system life cycle intranet and extranet websites for all parts dealer locations in North America, using HTML, Javascript, CSS, VBscript and graphics editing tools. Installed and set up Win2000 server software, security and user accounts. Translated business owners' needs into requirements definitions for IT development teams. Oversaw programmer teams during the development phase of application lifecycle. Coordinated system testing as well as user acceptance testing. Served as an advisor on the company's GUI guidelines committee. Coordinated initiative to make ITEC's Parts Online application available to Spanish-speaking plants in Mexico. Set up Blackberry communications devices for 40 sales field staff and wrote support documentation. Wrote technical documentation for non-technical users for hardware and proprietary inventory management software. Managed full SDLC (Software Development Life Cycle) of vehicle emissions kit online ordering system, rolled out to over 1000 parts dealers, using Microsoft Visio and Project Planner.
Provided all software and hardware support for more than 100 users at in the university’s Athletics, Human Resources and Dental School. Coordinated a department-wide ethernet wiring project, connecting off-campus offices to the main campus. Responsible for software training and support of clinic management software running on AIX system and for Windows-based applications for 100+ users. Performed regular LAN and AIX backups and maintenance. Worked as system administrator for Novell 4.x local area network and provided administrative support including management of user accounts. Installed user workstations and performed software and hardware repairs and upgrades, including replacing hard drives and installation of network interface cards. Managed hardware and software inventories; made purchasing decisions for hardware and software.
Currently studying for Google Analytics Certification, Code Academy (HTML5, CSS3 and Javascript), Administering Windows NT 4.0 #803; Novell Approved Course: 4.11 Administration; HTML Writer's Guild member.
Executive chair, Friends of the Spindle Foundation, Berwyn, IL.
Managed fundraising campaign to preserve a landmark artwork. Also appointed spokesperson and managed media relations. Created FOTS website, organized events and drafted mission statement.
Berwyn Centennial Celebration Ad Committee Member; Berwyn Arts Council Board Member
Executive producer, 16th St. Theater. Produced critically acclaimed play, This Train, in Berwyn, Illinois in January 2010.
MARGARET S. RAGAISIS
1627 Home Avenue
Berwyn, IL 60402
Phone: 708-254-9359
E-mail: tgoddess@stikchik.com